Your health and safety is the most important thing
The safety and well-being of our audiences and staff (most of whom are volunteers) is our top priority. We run a number of safety precautions with health in mind, so that we are able to welcome audiences confidently, comfortably and safely for everyone.
Here’s everything you need to know about the measures we implement at the Garrick. If you want to know more, contact our Theatre Management Team, via e-mail to admin@altrinchamgarrick.co.uk
Planning Your Visit
- As with our own team, we remind you to stay at home if you have tested positive for Covid, if you have a cough, cold, are feeling unwell or are showing any of the coronavirus symptoms listed by the NHS.
- The self-isolation advice for people with coronavirus (COVID-19) has changed. It is now possible to end self-isolation after 5 full days if you have 2 negative LFD tests taken on consecutive days. The first LFD test should not be taken before the fifth day after your symptoms started (or the day your test was taken if you did not have symptoms). The self-isolation period remains 10 full days for those without negative results from 2 LFD tests taken a day apart.
- Please book in advance, online or by phoning the Box Office on 0161 928 1677 option 1. Tickets may not always be available on the door.
- All payment transactions in-house are using contactless cards – cash is not accepted.
- To keep contact to a minimum, you can print tickets at home or download them to your mobile phone, to be scanned by our Front of House staff before you enter the auditorium.
- Performances will start at the time advertised. Please arrive no earlier than one hour before each performance, but arrive in good time to allow us to seat you safely and in comfort. The auditorium will be opened shortly before each advertised start time; before it opens you are welcome to relax in our bar.
- The bar (alcoholic and soft drinks) is normally open one hour before every show, during every interval, and also after the end of the show. The kiosk (ice creams and confectionery) is open before the show and during every interval. Contactless payment only, remember!
- Ticket refunds may only be given if you provide evidence of a positive Covid PCR test result. The refund will only apply to the specific ticket holder concerned. In this circumstances, we ask that you consider a credit on your account to be used against a future production.
In The Building
- Whilst masks are no longer mandatory in our venue, we do encourage our audience to take a lateral flow test before visiting and to be respectful to those around you.
- We’ve installed multiple hand-sanitiser stations for our audience and staff. Please use these when entering our building and you must adhere to the NHS rules on handwashing.
- We carry out extra deep-cleaning practices as well as our regular cleaning routines – particularly on any high contact surfaces. You can be guaranteed that, when you enter the building for each performance, it is as clean as we can make it.
Altrincham Garrick Staff
- All of the Garrick staff (most of whom are unpaid volunteers) have received COVID-19 specific training and are happy to help you safely in any way that we can.
- Our Front of House Manager will be on hand to address any queries during your visit. Front of House staff sit in attendance in the auditorium during every performance.
If you have any questions ahead of booking, please email admin@altrinchamgarrick.co.uk or check the FAQs below.
We look forward to seeing you at the Altrincham Garrick, so that we can celebrate live theatre, live music, great cinema and theatrical screenings with you. By working together, we can support the Garrick, keep the arts strong in Altrincham and enjoy fantastic entertainment.
Thank you for all of your cooperation and support!
Frequently Asked Questions
What is being done to keep the auditorium and building well-ventilated?
We do all that we can to keep the building well-ventilated. In particular, note that a large powerful air-extraction system in the auditorium ensures that there is a constant air-flow from ground level up to the ceiling, and air is continually being replaced by fresh air from outside. (Well, as fresh as the air ever gets in Altrincham, anyway !)
When can we book tickets?
You can book your tickets online now (and this is the recommended way of booking). You can also book via the Box Office – see here for details.
How do I find my seat in the main auditorium?
Your ticket will have your row and seat number on it. A Front of House team-member will help show you where this seat is. Seats at the back half of the main auditorium are accessed from the foyer up the steps and into the back of the auditorium (Entrance A). Seats in the front half of the main auditorium, including for those with reduced mobility, are accessed step-free from the foyer via the side-door into the auditorium (Entrance B).
Is the Lauriston Studio open?
Yes, we are pleased to be able to host performances in our smaller Lauriston Studio. Each seat in there also has its unique seat and row number. Access to the Lauriston Studio is via the main entrance on the south “Altrincham side” of the building; again we invite you to arrive well on time and relax in the bar before the performance starts.
Are the toilets open?
Our toilets are open to audiences and staff. These are cleaned regularly and operate on a one in/one out policy. Please make sure you visit the toilet before going to your seat. While we don’t intend to prevent you visiting the toilet during the performance, we would prefer you not to do so – so as not to disrupt the performance and to let everyone follow social distancing guidelines.
Will the kiosk be open ?
The kiosk will be open before each show and also during any intervals. All payment must be made using contactless cards. It would help us if you buy all your snacks and drinks before going to your seat.
Will the bar be open ?
The bar will be fully open before and after each show, and during each interval. Again, contactless payment only.
Whom can I speak to in the building if I have any queries whilst I am there?
The Front of House Manager or his Deputy will be on hand for every screening.
Are there likely to be changes to these safety measures or procedures?
We will follow all guidelines from local and national government, the NHS and the UK Cinema Association, and may change our procedures appropriately. However, please be assured that the safety of everyone in the building is our priority, and changes will only be made if it is safe to do so.
